If you are looking to have your carpet cleaned in Wichita, you might have come across the name Snow White Carpet Cleaning. Are they worth hiring? Do they look legitimate or should they be avoided. Here is what we think.
Method of Cleaning
This is of course one of the most important things to look at. As a consumer, you might think that any method is as good as another, but this is not true. There is only one method that is recommended by nearly every carpet mill and that is Hot Water Extraction or Steam Cleaning. It is the method that is safest for your carpet and that can remove the most soil. This is the method that Snow White uses, so thumbs up on method.
When it comes to steam cleaning, a company can either use a portable cleaning unit or a truck mounted machine. Truck mounted machines are much more expensive and offer higher heat, vacuum power and water flow. All things being equal, they can get a carpet cleaner and get it dry faster than a portable machine. Snow White uses truck mounted machines, so another thumbs up on equipment.
Other Cleaning Services
I like to see a company offer a set of complimentary services that go well with carpet cleaning. There is a limit though because I feel that if a company offers too many services, they never master them. Snow White checks out here because they offer the standard carpet cleaning add on services. This includes hard surface cleaning, upholstery cleaning, area rug cleaning and pet odor removal. They also offer air duct cleaning but I suggest consumers call an air conditioning company for this service. Overall, thumbs up on the services offered by Snow White.
You want a company that is up front with their prices and tells you exactly what is included. Snow White gives a good estimate of the cleaning cost and tells you exactly what is included. They include just about everything that you would want in a carpet cleaning, including protection. Their prices seem to be in line with standard pricing for the area.
It is not crucial that a company has a good website but a professional website that is factual goes a long way towards showing that a company is credible. Snow White has a website that is professional and very informative as well. The information is factual with no misleading statements.
Finally, lets take a look at the reviews. If a company is leaving behind unhappy customers, they will usually try to tell people about it. I will start with Yelp because that is the source that I trust the most. As of the writing of this article, the company had no Yelp reviews. A look down the page revealed that they had a couple of filtered reviews that were both favorable. Yelp reviews can be filtered because they look suspicious to Yelp. This does not mean that they are fake, Yelp is just over cautious with a stringent filter. That being said, one of the reviews is from a web developer, the same one who made the website. Hmmmm, just a bit of a conflict of interest there.
Besides Yelp, I had a hard time finding any company reviews. No bad ones though. I would encourage the owner of the company to get their real customers to leave some reviews.
So now is the part where I tell you if I would hire this company if I needed a carpet cleaner in Wichita. I do not like the lack of reviews but there do not seem to be a lot of companies in Wichita with reviews at all so I will look past this. Based on the quality of the website, the fact that the company tells you exactly what is included and the method being used, YES I would hire this company.