Harper Carpet Care is a small carpet cleaning company in Austin, TX. They appear to be an owner operated company, instead of a large chain. Is this good or bad?
Should you hire them?
Keep reading and I will give you my opinions of this company based on their website and internet information.
Method of Cleaning
The method of carpet cleaning used by Harper Carpet Care is hot water extraction, better known as steam cleaning.
They also use truck mounted machines which are the best form of this method. Hot water extraction is the method preferred by carpet manufacturers so this is a plus.
With this method, the company will spray down a cleaning solution designed to break down soil and then rinse it form your carpet using hot water.
With truck mounted systems, all of the equipment is located outside your home so there is no smelly equipment brought it.
The machinery is also much more powerful delivering more heat and vacuum power.
Other Cleaning Services
In addition to carpet cleaning, Harper offers upholstery cleaning and tile and grout cleaning.
They also offer pet odor removal, carpet repairs and water damage restoration.
They do not appear to offer air duct cleaning or wood floor care but this is consistent with small companies.
At the time that this article was written, the sales price was around $30 a room.
This is consistent with what most carpet cleaning companies in the area would charge.
The square foot limitations seem reasonable and they clearly state what is included in their price.
For carpet cleaning this is light furniture moving, pre treatment, spot cleaning and extraction.
Overall, the pricing is fair and competitive.
The website is very basic but it gives you the information that you need. It is not over informative or overly vague.
It leaves you slightly underwhelmed, but you are looking for a carpet cleaner, not a web designer.
Now, lets look at Yelp and see what people think of Harper Carpet Care. Yelp provides some good insight into a company.
While it is possible to get some fake reviews posted, they typically do not stick.
The Yelp filter is difficult to beat. As of the writing of this article, Harper Carpet Cleaning had 90 reviews.
83 of those are 5 stars and 4 are 1 star.
It is a good ratio for sure, I just wish that the owner of the company would address the 1 star reviews.
It goes a long way to show people that you take complaints seriously and want to make everyone happy.
So, now you probably want to know if you should hire this company. From what I can see, they use a good method, good equipment and have overwhelmingly positive reviews. Their prices are also quite reasonable so,
Yes, I would try Harper Carpet Care if I needed an Austin carpet cleaner.
The only negative is that they have not addresses negative reviews, but I can look past that because the negative reviews are few.
They appear to serve most of the Austin area including Round Rock, Pflugerville, Westlake, Kyle, Buda, San Marcos, Driftwood, Wimberley, Dripping Springs and Onion Creek.