Starting our review process on Phoenix area carpet cleaners, we came across Shaggy’s Carpet Cleaning. If you have done any research yet on carpet cleaning, you have probably also come across them. They have great rankings on search engines. Great rankings do not always mean a great company though, so are they worth hiring? Keep reading and learn for yourself.
Method of Cleaning
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It appears that this company uses multiple methods of carpet cleaning. Their cheapest cleaning is encapsulation cleaning which, for residential carpets, I can not highly recommend. It involves applying a shampoo that is designed to trap soil and then crystalize. The customer will then vacuum the crystalized shampoo from the carpet once it is dry. This method is best suited for commercial carpets where they are cleaned often. The soil load in a residential carpet is generally just too high for this method to be effective.
The other method they use is hot water extraction or steam cleaning. This is a good method and is the one suggested by most carpet manufacturers. It has a high soil removal ability and is well suited for residential carpet. They also offer the option of using the Rotovac rotary extractor which is good but I would rather see them use it on every carpet instead of as an add on. Overall, they get a thumbs up for offering steam cleaning.
Other Cleaning Services
I am always weary of companies that offer too many services. I like to see them specialize in a few carpet related services so that they are more adept at them. They offer all of the basics like upholstery cleaning, tile cleaning and water damage restoration which is good. They also offer air duct cleaning although I usually recommend consumers hire an HVAC company for this service as they will be more familiar with air conditioning systems than carpet cleaners.
They offer two levels of service. Basic steam cleaning at 25 cents per square foot and Rotovac cleaning at 50 cents per square foot. At 25 cents per square foot, they are at about the average price for carpet cleaning but at the higher Rotovac price, they are well above the average price. They also seem to have a lot of extra charges for heavily soiled areas and extra chemical boosters. I am a bit leery of their pricing model because it looks like it leaves the door wide open for extra surprise charges.
It is a bit trivial, but I feel that a good website speaks to the professionalism of a company. I think that could give a bit more information about what is included and be ab it more straight forward with pricing. There are also a few dead in links and they could benefit from a home button on the top of the page. Overall, a B rating on the website which is not bad in the world of carpet cleaning.
Finally, one of the most important steps when researching a carpet cleaner is looking at online reviews. Let’s take a look at Yelp and see what people are saying. As of the writing of this article, they had 15 reviews with a 4 star average. Not too bad. Of the negative reviews people complained of hidden charges and up-selling. Based on my analysis of their pricing I am not surprised. On the positive side, most of the reviews were very good and the owner of the company responded to the negative reviews with an offer to make it right.
So now you probably want to know if I would choose this company. I have reservations about this company because of the pricing system that they use. I have no problem with their cleaning method, aside from their encapsulation method, as steam cleaning especially with a rotary tool, does a great job. There should not be such a large increase in the price to use this tool. Double the price is way too much. In addition, all of the little extras that they could charge will really add up. Ultimately, NO, I would not hire this company. I think they would do good work but it would cost way too much for what you get.